Refund Policy

At Hastakale.com, we take great pride in offering unique handcrafted products made with love and skill by artisans across India. Each piece is made with care, and minor variations in color, texture, or finish are part of its natural beauty — not defects.

However, we want you to be completely satisfied with your purchase. Please review our refund and return policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • You received a damaged, defective, or incorrect item.

  • You received a product different from what was ordered.

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as you received it.

  • You must request a return within 7 days of delivery.

2. Non-Returnable Items

Due to the nature of handmade products, we do not accept returns or exchanges for:

  • Items that show signs of use or damage after delivery.

  • Custom-made or personalized products.

  • Products purchased during a sale or promotion.

3. Return Process

To initiate a return:

  1. Email us at hastakale1@gmail.com with your order number, photos of the product, and a short description of the issue.

  2. Our team will review your request and confirm if the item qualifies for return.

  3. If approved, we will share return shipping details.

  4. Once we receive and inspect the item, we will notify you regarding your refund or replacement.

4. Refunds

  • Approved refunds will be processed within 7–10 business days after we receive the returned product.

  • Refunds will be issued to your original payment method.

  • Shipping and handling charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

5. Exchange Policy

We currently do not offer direct exchanges. If you’d like to replace an item, please return it (if eligible) and place a new order.

6. Damaged or Defective Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of:

  • The damaged area

  • The packaging (including the shipping label)

We’ll investigate and arrange for a replacement or refund as appropriate.

7. Cancellations

Orders can be cancelled within 12 hours of placement if they haven’t been shipped yet.
To cancel, please email us at hastakale1@gmail.com as soon as possible.

8. Contact Us

If you have any questions about our Refund & Return Policy, please reach out to us at:
📩 hastakale1@gmail.com
🌐 www.hastakale.com