Terms & Conditions

Last Updated: October 27, 2025

Welcome to Hastakale!
By using our website www.hastakale.com (the “Site”), you agree to the following Terms and Conditions (“Terms”). Please read them carefully before using our services.
If you do not agree to these Terms, you may not access or use our Site or purchase our products.

1. About Hastakale

Hastakale is an online platform that showcases and sells handcrafted, artisanal, and decor products created by talented Indian artisans. Our goal is to bring art with soul into every home.

2. Use of the Website

  • You must be at least 18 years old to use this website or make a purchase.

  • You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others.

  • You must not attempt to gain unauthorized access to our systems or data.

3. Product Information

  • We make every effort to display products accurately, but variations in color, size, or texture may occur due to the handcrafted nature of our items.

  • All descriptions, prices, and product availability are subject to change without notice.

  • Hastakale reserves the right to modify or discontinue products at any time.

4. Pricing & Payments

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.

  • We accept various secure online payment methods including credit/debit cards, UPI, and net banking.

  • Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

  • We deliver across India. Shipping charges and delivery timelines are displayed during checkout.

  • Delivery delays caused by unforeseen circumstances (e.g., courier delays, natural events) are beyond our control.

  • Customers will receive tracking details once the order has been dispatched.

6. Returns, Refunds & Cancellations 

  • Due to the handcrafted nature of our products, minor variations are not considered defects.

  • Returns are accepted only for defective or damaged products, reported within 48 hours of delivery with photographic proof.

  • Refunds (if approved) will be processed within 7–10 business days.

  • Cancellation requests will be accepted only if the order has not been shipped.

For detailed return instructions, please refer to our [Return & Refund Policy] (link to your policy page, if available).

7. Intellectual Property

  • All content on this Site—including images, designs, graphics, text, and trademarks—is owned by or licensed to Hastakale.

  • You may not reproduce, distribute, or use any content from the Site without prior written permission.

8. Privacy

Your use of the Site is also governed by our [Privacy Policy], which outlines how we collect and use your information.

9. Limitation of Liability

  • Hastakale shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

  • Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold Hastakale, its owners, and affiliates harmless from any claims, losses, or damages resulting from your use of the Site or violation of these Terms.

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City, India].

12. Changes to Terms

Hastakale reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, please contact us at:
Email: hastakale1@gmail.com
Website: www.hastakale.com